Frequently Asked Questions
Quick answers about stays, rates and what's included. Can't see your question? Get in touch.
Bookings & rates
What is the minimum stay?
Our usual minimum stay is 2 weeks. Some properties have longer minimums, which we will tell you about when we send options.
How much does it cost?
Rates depend on the area, the size of the place, the season and the length of stay. We send a weekly rate for each option before you book. Longer stays often have a lower weekly rate.
How is billing handled?
Your organisation receives one invoice covering rent, utilities and any extras such as cleaning. Regular clients can apply for an account with monthly invoicing, subject to approval.
Is there a bond or deposit?
Most bookings need a deposit or a security amount, which is set out in the booking agreement. Account clients may have different arrangements.
Can we book for individuals as well as organisations?
We work mainly with organisations, which pay for and manage the booking. If you are an individual being relocated or displaced, ask your employer or insurer to contact us.
During the stay
What is included?
Furniture, linen, towels, kitchenware, utilities, Wi-Fi and an end-of-stay clean. Optional extras such as regular cleaning or a welcome pack are quoted with your booking.
Is parking available?
Many properties have one car space, and our crew houses usually have off-street parking for several vehicles. Tell us how many vehicles and trailers you need when you enquire.
Are pets allowed?
Some properties accept pets, which is common for insurance stays. Let us know and we will search for pet-friendly options.
What happens if something breaks?
Guests report it to us and we arrange the repair with the property manager. Their arrival guide explains how to reach us.
Need people housed in Sydney?
Tell us who is coming, when and where they need to be, and we will come back with furnished options.