Privacy Policy
Last updated: July 2026
About this policy
This Privacy Policy explains how Unique Accommodation Services Pty Ltd ("we", "us", "our") collects, uses, stores and discloses personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect information that is reasonably necessary to provide our services. This may include:
- your name, company name, phone number and email address
- names and contact details of guests staying in accommodation we arrange
- stay dates, accommodation requirements and, for insurance stays, claim reference details
- details you include in an enquiry, quote request or message to us
How we collect it
We collect personal information when you contact us by phone or email, complete a form on this website, or deal with us in the course of business. We may also receive information from third parties you have authorised to share it with us.
How we use it
We use personal information to:
- arrange and manage accommodation bookings and give guests access to properties
- coordinate maintenance, cleaning and check-out with property owners and managers
- respond to enquiries and provide quotes
- issue invoices and manage accounts
- meet our legal and regulatory obligations
Disclosure
We do not sell personal information. We may share it with service providers who help us run our business (for example IT, payment and accounting providers, and subcontractors who help deliver our services), on the condition that they protect it. We may also disclose information where required or authorised by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us through the enquiry form on this website. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first through the enquiry form on this website. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Website data
This website does not use advertising cookies. Our hosting provider may keep standard server logs (such as IP address and pages visited) for security and performance purposes.